Privacy Policy

Privacy Policy

Introduction

Welcome to https://professional-grout-restoration-services.storysurge.net (referred to as “Professional Grout Restoration Services” or simply “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of your information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Privacy Act (CPA), Utah’s Consumer Sales and Personal Information Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our website, https://professional-grout-restoration-services.storysurge.net, including but not limited to:

  1. Our mobile applications
  2. Online services offered on our platform
  3. Any products purchased through our websites
  4. Interactions with our customer support team

Please note that this policy does not extend to third-party platforms, apps, or services accessible via links on our site. These external entities have their own privacy policies governing data collection and usage, which are beyond the scope of our control.

Processing Activities

This Privacy Policy guides your interactions in the following scenarios:

  1. Using Our Services: When you access and utilize any applications or services provided by Professional Grout Restoration Services as an authorized user.
  2. Visiting Our Websites: Every time you browse our websites linked to this privacy statement.
  3. Communication with Us: This includes receiving marketing emails, newsletters, phone calls, text messages (SMS), or other forms of communication from our company.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as name, username, email address, and password.
  2. Payment Information: Transaction-related data, like credit/debit card numbers, expiration dates, and billing addresses, for processing payments securely.
  3. Financial Information: This may include banking details, financial transaction records, and other related financial data.
  4. Purchase Information: Details about products or services you’ve purchased from us, including order numbers, purchase dates, quantities, and total amounts.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device IDs, and browser types.
  6. Location Data: If you choose to share it, we may collect your location information for localized service offerings.
  7. Feedback and Reviews: Any comments, reviews, or feedback you provide us, which helps improve our services.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels.
  9. Product Information: Details about products of interest that you view on our sites, including product categories, attributes, and prices.

We collect this data through multiple means:

  • User input forms and profiles
  • Automated tracking technologies like cookies, pixels, and device fingerprinting
  • Third-party sources who provide us with aggregated or de-identified data

Cookies

We use cookies to enhance your online experience and gather analytics. Cookies are small text files stored on your browser that serve various purposes:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as enabling you to navigate through pages.
  2. Preference Cookies: Tailored settings and preferences are saved for personalized experiences.
  3. Analytics Cookies: Used to collect aggregate data about site usage, helping us understand user behavior.

Users have control over non-essential cookies via our Cookie Manager tool, allowing them to customize their privacy preferences.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such information by mistake, please contact us immediately using the details provided below.

Your Data Rights

Depending on your location, you possess certain rights regarding your personal data, including:

  • Access: The right to request access to the data we hold about you.
  • Rectification: Requesting corrections if your information is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances.
  • Restriction: Limiting the use of your data for specific purposes.
  • Portability: Receiving a copy of your data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for marketing or other non-essential purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.
  • Appeals and Complaints: Filing formal complaints with relevant supervisory authorities.

To exercise these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section below. We will respond to your requests within a reasonable timeframe.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this policy periodically for the latest information.

Contact Us

If you have any questions regarding privacy concerns, data-related inquiries, unsubscribe requests, or feedback, please contact us: